Here at Caasi, we want you to be 100% in love with your purchase!
If you are not completely happy with your new items, please follow the instructions below to return your item/s back to us.
**PLEASE NOTE PROMOTIONAL ITEMS WHERE PURCHASED AT A DISCOUNT ARE SIZE EXCHANGE ONLY **
RETURN OPTIONS
If your recent purchase with us didn't work out, we have two options for returning your purchase. You can return it at one of our store locations for an 'in store' credit note or an exchange. Alternatively, you can post back your item to our returns address to receive an online e/voucher (we do not allow exchange via post due to high turnover of product).
** PLEASE NOTE : THE METHOD YOU CHOOSE FOR THE RETURN WILL BE THE METHOD YOU WILL RECEIVE CREDIT ** PLEASE READ BELOW
eg. If you return item in store, you will be issued an 'in store credit note' which can only be used in store. If you return via post to our online store, you will receive an 'online e-voucher' which can only be used online. They cannot cross over, please decide which method you would prefer before returning your item.
HOW TO RETURN AN ITEM TO US - IN STORE
- Check all conditions are met below to be eligible to return your item
- Visit one of our CAASI BTQ locations and return your item to one of our friendly staff members
HOW TO RETURN AN ITEM TO US - VIA POST
- Check all conditions are met below to be eligible to return your item
- Complete the returns form below. Place the item/s you are returning into the parcel and seal it up securely
- At your local post office or courier service of your choice, send the parcel to the returns address below. We recommend using a tracked service for added security, as we cannot process your return until it’s been delivered.
- Once we have received your return and it has been processed, we will issue you an online e-voucher via email, which is valid for 3 years
RETURNS ADDRESS
If you need to return an item back to us, please send it to the address listed below:
Caasi Boutique Returns
GPO Box 1097
Wangara DC, WA 6947
WHAT CAN BE RETURNED?
All items (excluding items marked as Final Sale) can be returned for an Online Credit Note (e-voucher) within 14 days of receiving your parcel (21 days for international returns).
In order to receive a credit/exchange, your return item must meet the following conditions:
- must be received within the timeframe specified above
- must be in the same condition as received; new, unworn and with all original swing tags attached
- must not have any fake tan, make-up or dirty marks.
- must not smell of perfume, deodorant, body odour or washing powder
- all Final Sale items are final and cannot be returned
- receipt/proof of purchase must be shown
Please make sure to include our Returns Form with your order and invoice.
Once Caasi Boutique has received your returned package, all returned items will be inspected before a return is issued. If the returned item fails to comply with the above, you will be notified via email and the items will be sent back to you. If returned in store, the manager will inspect the item on the spot and issue an exchange or credit note.
If returning via post, the cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Caasi Boutique will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting a returned item.
Please note that while very effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
OUR RETURNS & EXCHANGE POLICY
In compliance with Australian Consumer Law, Caasi Boutique is not required to provide a refund or exchange if you make a wrong selection, need a different size or change your mind. This includes payments made with AfterPay.
If there is a major fault with the style you’ve purchased, please email us immediately on shop@caasiboutique.com.au OR visit us in store, and we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer an online credit note or refund. All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at our discretion.
Unfortunately, if returning via post we do not offer exchanges due to the fast turn-over of product. We recommend using your Online Credit Note to purchase an alternative size or product. If you would like to exchange please visit us in store.
PROCESSING OF RETURNS VIA POST METHOD
We aim to process all returns within 2-5 business days of receiving your return. Upon completion, an email will be sent to the same email address on your order, with your online credit note/e-voucher.
During sale periods and public holidays we ask you to please allow for an extra 1-2 business days for the returns process. We do not accept responsibility for items that are lost or damaged when being sent back to us (we recommend keeping a copy of the tracking number).
Due to the fast turnover of our stock, we do not provide exchanges or hold styles - we recommend using your online credit to purchase a new size or product.
RETURNS USING AFTERPAY
Returns remain subject to Caasi Boutique’s returns policy.
If you wish to return your item/s, send them back to us as you would for a normal order.
Once we receive the item/s and accept the return, we will issue an online credit note (e-voucher) for the total value of item/s returned.
Your agreement with AfterPay will still stand and you will continue to pay any scheduled repayments.
For more information on terms and conditions, visit Afterpay's website here
WHAT CANNOT BE RETURNED?
- All items which fail to comply with any of our conditions under 'What can be returned?"
- Items that are marked as "Final Sale" on the product page description
- Due to hygiene reasons, we do not accept Swimwear, Jewellery or Undergarments.
FINAL SALE ITEMS
Any items marked as “Final Sale” on a product page description are final and cannot be returned to us (subject to your rights under Australian Consumer Law). Any “Final Sale” items which are returned will be refused upon delivery and returned to sender.
FAULTY ITEMS
If you were shipped the wrong order or believe your garment has a fault, please notify us immediately by contacting us in store, or emailing us at shop@caasiboutique.com.au, quoting the order number and fault or incorrect item. We will handle your request with high priority to arrange the best possible course of action. All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at our discretion.