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Here at Caasi, we want you to be 100% in love with your purchase!  
 
If you are not completely happy with your new items, please follow the simple instructions below to return your item/s back to us. 

 

HOW TO RETURN AN ITEM TO US 


 

  1. Check all conditions are met below to be eligible to return your item
  1. Complete the returns form enclosed in your parcel. Place the item/s you are returning into the parcel and seal it up securely!
  1. At your local post office or courier service of your choicesend the parcel to the address below. We recommend using a tracked service for added security as we cannot process your return until it’s been delivered. 
  1. Once we have received your return and it has been processed, we will issue you a credit note via email,which is valid for 6 months! 

 

RETURNS ADDRESS 


If you need to return an item back to us, please send it to the address listed below: 

 

Caasi Boutique Returns 

GPO Box 1097 

Wangara DC, WA 6947  

 

WHAT CAN BE RETURNED? 


All items (excluding items marked as Final Sale) can be returned for an Online Credit Note (e-gift card) within 14 days of receiving your parcel (21 days for international returns)  

You don’t need to contact us prior to returning your parcel, simply fill out the Returns Form (included with your order) and send it back to us within the timeframe below. 

In order to receive an Online Credit Note, your return item must meet the following conditions:  

  • must be received within the timeframe specified above 
  • must be in the same condition as received; new, unworn and with all original swing tags attached  
  • must not be marked as a ‘Final Sale’ item on our website. 
  • must not have any fake tan, make-up or dirty marks.
  • must not smell of perfume, deodorant, cosmetics or washing power  

Please make sure to include our Returns Form with your order and invoice.  

Once Caasi Boutique has received your returned package, all returned items will be inspected before a return is issued. If the returned item fails to comply with the above, you will be notified via email and the items will be sent back to you. 

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Caasi Boutique will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting a returned item. 

Please note that while very effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.  

   

OUR RETURNS & EXCHANGE POLICY 


In compliance with Australian Consumer Law, Caasi Boutique is not required to provide a refund or exchange if you make a wrong selection, need a different size or change your mind. This includes payments made with AfterPay 

If there is a major fault with the style you’ve purchased, please email us immediately on shop@caasiboutique.com.au and we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer an online credit note or refund.  All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at our discretion.  

Unfortunately, we do not offer exchanges due to the fast turn-over of product. We recommend using your Online Credit Note to purchase an alternative size or product.  

Credit Notes are valid for 6 months from the date you receive it. You will be provided with an Online Credit Note less the cost of any postage you paid when placing your order (if postage was applicable).

 

PROCESSING OF RETURNS 


We aim to process all returns within 2-5 business days of receiving your return. Upon completion, an email will be sent to the same email address on your order, with your online credit note/e-gift card. 

 During sale periods and public holidays we ask you to please allow for an extra 1-2 business days for the returns process. We do not accept responsibility for items that are lost or damaged when being sent back to us (we recommend keeping a copy of the tracking number).  

Due to the fast turnover of our stock, we do not provide exchanges or hold styles - we recommend using your online credit to purchase a new size or product.  

 

RETURNS USING AFTERPAY 


Returns remain subject to Caasi Boutique’s returns policy. 

If you wish to return your item/s, send them back to us as you would for a normal order. 

Once we receive the item/s and accept the return, we will issue an online credit note (e-voucher) for the total value of item/s returned.  

Your agreement with AfterPay will still stand and you will continue to pay any scheduled repayments.   

For more information on terms and conditions, visit Afterpay's website here  

  

WHAT CANNOT BE RETURNED? 


  • All items which fail to comply with any of our conditions under 'What can be returned?" 
  • Items that are marked as "Final Sale" on the product page description  
  • Due to hygiene reasons, we do not accept Swimwear, Jewellery or Undergarments. 

  

FINAL SALE ITEMS 


Any items marked as “Final Sale” on a product page description are final and cannot be returned to us (subject to your rights under Australian Consumer Law). Any Final Sale items which are returned will be refused upon delivery and returned to sender. 

  

FAULTY ITEMS 


If you were shipped the wrong order or believe your garment has a fault, please notify us immediately by contacting our Customer Care team at shop@caasiboutique.com.au, quoting the order number and fault or incorrect item. We will handle your request with high priority to arrange the best possible course of action. All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at our discretion.

 

 

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