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WITHIN AUSTRALIA 


For all orders within Australia, we use Express Post for a flat rate of $8.95.  

We offer FREE Express Shipping for Australian orders of $75 or more (excluding the cost of shipping). Free shipping will automatically be applied at the checkout.  

For Metro Areas it is estimated your delivery will arrive within 1-2 Business Days after dispatch. 

For Regional Areas it is estimated your delivery will arrive within 2-4 Business Days after dispatch. 

Unsure if your area is Metro or Regional? Please click here and enter in 6065 in the ‘from’ section. 

Note: The above delivery times are an estimate only and are dependent on Australia Post’s delivery schedule. 

 

INTERNATIONAL ORDERS 


UNITED STATES, CANADA, NEW ZEALAND, SINGAPORE & UNITED ARAB EMIRATES (UAE) - AUSTRALIA POST INTERNATIONAL POSTAL SERVICE 

COST FLAT RATE OF $19.95 FOR ALL ABOVE COUNTRIES

For USA, Canada, NZ, Singapore and UAE deliveries, please allow 5-7 business days from departing Australia for your item to be delivered.  

UK, EUROPE & OTHER COUNTRIES -  AIR MAIL 

We charge a flat rate of $24.95 AUD for all UK, Europe & Other Countries  
 
For UK, Europe & Other Country deliveries, we use Pack and Track air mail or Registered Post postage services. Please allow 1-3 weeks from departing Australia for your item to be delivered. 

Tracking information is sent via email at 5pm AWST on the day that orders are shipped out. 

Unfortunately, we cannot guarantee the above timeframes, and delays may occur beyond our control. Caasi Boutique are not responsible for another country’s taxes, customs fees or additional costs which may be imposed when your parcel is delivered, nor any delays in transit. We suggest contacting your local customs office if you are unsure of the applicable taxes and custom fees that are relevant for your purchase. We will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer.  

  

PROCESSING TIMES  


For same day dispatch, please ensure your order is placed by 10am AWST on a business day. 

Please note the above delivery times can change during busy periods (promotional sales, public holidays & Christmas periods). During busy periods we cannot guarantee same day dispatch by 10am AWST. Please allow an extra 24 hours from placing your order to dispatch. We apologise for the inconvenience and thank you for your understanding. 

Once your parcel has been dispatched, your tracking information will be sent via email by 6pm (AWST) on the day that orders are shipped out. 

Caasi Boutique is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required. 

 

ADDITIONAL DELIVERY INFORMATION 


If ATL (Authority To Leave) is requested on your order, Caasi Boutique and the nominated shipping carrier are not responsible if the parcel has been lodged as successfully delivered, as the customer has nominated a non-secure delivery option. If you do not receive any items delivered via ATL delivery, they will not be replaced or refunded unless otherwise required by law. Our customer service team will do our best however to contact the nominated delivery service to locate your order. 

Caasi Boutique is not responsible for any parcels that are damaged, lost, stolen or delayed during transit.  

If you have incorrectly entered the nominated delivery address on your order, please contact shop@caasiboutique.com.au as soon as possible to ensure we can change the delivery address accordingly.

 

PRE-ORDER ITEM DELIVERY INFORMATION  


When ordering something that is a 'pre-order' item please keep in mind we will not ship out any items in your order until the pre-order item arrives. If you would like the additional item sooner, then you must place a separate order for this item! 

Also, please note delivery dates stated on pre-order items are a guide only, and the item could come later or earlier depending on suppliers.

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